About Aliexpress
AliExpress Tracking AliExpress is one of the most popular marketplaces for buyers worldwide, offering a huge selection of products from various international sellers. Keeping track of your AliExpress orders is crucial, especially when dealing with international shipments. This guide will explain everything you need to know about AliExpress tracking, including different tracking methods, solutions to common issues, and frequently asked questions.
How AliExpress Tracking Works
Once you place an order on AliExpress, the seller dispatches the item through a chosen shipping carrier, providing you with a tracking number. This number helps you follow your package's journey, whether it’s a domestic or international order. The AliExpress platform automatically updates the tracking information, but you can also use third-party tools for more detailed updates.
What is a Tracking Number?
A tracking number is a unique identifier assigned to each shipment. It allows both the buyer and seller to track the package's progress through various stages of transit. On AliExpress, your tracking number will be provided once the seller marks your order as shipped. Depending on the shipping method chosen, you may see real-time updates or less frequent changes.
Key Tip: Be sure to regularly check the tracking information, especially for international orders, as customs and other factors can cause delays.
Step-by-Step Guide to Tracking AliExpress Orders
There are multiple ways to track your AliExpress orders. Here’s a breakdown:
1. Tracking Your Order on AliExpress
AliExpress has a built-in tracking feature that is simple and user-friendly:
● Log in to your AliExpress account.
● Go to My Orders and find the order you wish to track.
● Click on the tracking number associated with your order to see shipment updates, such as the current location of your package and estimated delivery date.
This method gives you a clear overview of your package’s journey and ensures you're informed of any potential delays.
2. Using Third-Party Tracking Services
For enhanced tracking, especially if you have multiple orders or are dealing with international shipments, third-party services like 17TRACK offer consolidated tracking. These services pull data from various couriers, allowing you to track all your packages from different sellers and countries in one place.
Pro Tip: If you’re managing several packages at once, using a service like 17TRACK is highly efficient and gives you real-time updates from multiple carriers.
Common Tracking Issues and How to Solve Them
When tracking your AliExpress order, you may occasionally encounter some issues. Here's how to resolve them:
Why Is My AliExpress Tracking Not Updating?
Sometimes, tracking statuses may not change for several days. Common reasons include:
● Shipping Delays: High shipping volumes during peak seasons (e.g., holidays) can cause delays in package scanning.
● Customs Hold: If you’re tracking an international order, it could be held at customs for inspection, which might take a few days or even weeks.
● No Initial Scan: Occasionally, packages are not immediately scanned into the carrier’s system, especially with economy shipping options.
Solution: If tracking hasn’t been updated for more than 48 hours, contact the seller or use third-party tracking tools to check for any new updates.
Tracking Number Not Found or Invalid
Sometimes, your tracking number may not work right away. This can happen due to:
● Carrier Delays: It may take time for the tracking number to activate in the courier’s system.
● Incorrect Tracking Number: The seller may have entered the wrong tracking number.
Solution: Wait 24-48 hours before checking again. If the issue persists, contact the seller to confirm the correct tracking number.
Tracking Status Shows "Delivered" But You Haven’t Received the Package
If your tracking status says “Delivered” but you haven’t received your package, it could be due to:
● Package Misdelivery: The courier may have delivered it to the wrong address or left it in an unexpected location.
● Carrier Holding the Package: Some couriers may hold the package at their facility for pickup instead of delivering it directly to your address.
Solution: Check around your property or with neighbors. If you still can’t find the package, contact your local post office or the courier service to verify if the package is being held for pickup.
How to Track AliExpress Orders Without a Tracking Number
Sometimes, sellers may not provide a tracking number, especially for low-cost items. In such cases, you can still manage your order in the following ways:
● Check Your Order Status: AliExpress provides an estimated delivery date for all orders, even if no tracking number is available. You can monitor the progress in your account under My Orders.
● Contact the Seller: If you’re concerned about the shipment, you can reach out to the seller for more details through the AliExpress messaging system.
● Check PayPal Shipping: If you used PayPal for your purchase, check PayPal’s transaction details for shipping updates.
Popular AliExpress Shipping Methods and Carriers
AliExpress works with several domestic and international carriers, offering different shipping options depending on your location and the seller’s preference. Some of the most common shipping services include:
● Cainiao Super Economy: This is AliExpress’s official logistics partner, often used for budget shipping. Tracking updates may be infrequent for international orders.
● AliExpress Standard Shipping: A more reliable option, providing faster deliveries with regular tracking updates.
● DHL, FedEx, and UPS: These premium shipping options are typically used for international orders requiring faster delivery and detailed tracking.
● China Post and ePacket: These services offer affordable shipping with basic tracking, although they tend to be slower than premium options.
Pro Tip: To track these shipments more efficiently, you can use 17TRACK, which aggregates tracking information from all these carriers.
How to Handle Customs Delays with AliExpress Orders
If your package gets stuck at customs, here’s what to know:
● Why Customs Delays Happen: Packages are often held at customs for additional inspection, missing documents, or incorrect labels. These delays are common with international shipments.
● What You Can Do: Unfortunately, customs clearance can take anywhere from a few days to several weeks. Keep an eye on your tracking information for any changes, and if the delay is unusually long, contact the seller for support.
FAQs About AliExpress Tracking
What if my package is delayed beyond the estimated delivery date?
If your package hasn’t arrived by the estimated delivery date, check your tracking information for updates. If it appears stuck in transit, contact the seller or open a dispute through AliExpress if necessary.
How can I track an AliExpress order with multiple carriers?
For international shipments, your order may pass through several different carriers. Services like 17TRACK consolidate tracking updates across multiple couriers, making it easier to follow your package.
What should I do if my AliExpress order is lost?
If you believe your order is lost, first confirm with the seller or carrier. If they are unable to locate your package, you can open a dispute on AliExpress to request a refund.
Stay Updated with AliExpress Tracking
With multiple tracking options available, AliExpress makes it easy to stay updated on your order’s status. Whether you’re using the platform’s built-in tracking system or a third-party tool like 17TRACK, you can follow your packages and resolve any issues along the way.
By staying proactive, you can handle potential delays, customs issues, or lost packages more effectively. Whether you’re dealing with AliExpress direct tracking, handling multiple shipments, or waiting for an international delivery, this guide ensures that you can track your orders confidently.
